FREQUENTLY ASKED QUESTIONS

SHIPPING OPTIONS

• At Brise Tasche, you can also choose standard shipping or express shipping . We ship orders received by 12:00 PM the same day.
• Shipping is via DHL or UPS.
• Free standard shipping from 75 € (order value)
• The flat rate shipping fee for standard shipping is €3.90, express shipping is €11.90 per order.
• The delivery time is 1-3 working days after receipt within Germany.
• Unfortunately, self-collection is not possible.

PACKSTATION

• Express orders cannot be delivered to a packing station.
• We are happy to deliver standard shipments to a DHL Packstation.

DID YOUR PACKAGE NOT ARRIVE?

• After your order has been packed and left our warehouse, a shipping confirmation will be sent to your email address.
• If your package does not arrive within 5 working days of the confirmation email, you can contact our Help Center by sending the following email: info@brisetasche.de

PLEASE NOTE

• In case of a full return, the shipping costs will not be refunded.

INVOICE

• The invoice for your order will be automatically sent to your email address. If you haven't received the invoice, we can resend it to you by sending an email to the address below: info@brisetasche.de

WOULD YOU LIKE TO EXCHANGE OR RETURN YOUR ORDER?

• You have the right to return or exchange products purchased in our store within 14 days.
• We do not offer free return labeling. If the product is not defective, the customer is responsible for the return shipping costs.
• The return address is as follows:

BREEZE BAG

Kaiser-Friedrich-Straße 168

• Returned packages will be opened promptly and the necessary checks will be performed. The cost of the returned products will be refunded to the payment method you used when placing your order. This may take up to 7-10 business days.
• We reserve the right not to provide a full refund for damaged, used products.

CUSTOMER SERVICE

• You can send an email to our address with any questions or requests. Incoming emails will be answered within 48 hours at the latest.
• You can reach us by phone at 0177 2359728 (Mon-Fri from 9:00 to 18:00)
• Or by post to the following address:

BREEZE BAG

Kaiser-Friedrich-Straße 168

41460 Neuss